Effective date: 18-10-2025
Welcome to FetchMeNow (“we”, “our”, “us”). FetchMeNow provides ride-hailing and delivery services via our mobile apps and website (the “Services”). This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you.
This Privacy Policy applies to personal information collected through our apps, website, customer support channels, and other interactions with FetchMeNow in the United States. If you are located outside the U.S., please note your data may be transferred to and processed in the U.S.
We collect information you provide and information collected automatically when you use the Services.
Account & profile: name, email address, phone number, profile photo, password.
Payment & billing: payment method details (handled securely via our payment processor), billing address, transaction history.
Ride/Delivery details: pickup/drop-off addresses, special instructions, recipient names (for deliveries).
Identity verification: government ID or selfie if required for verification.
Communications: messages, feedback, support requests.
Location data: precise GPS location while using the app (required to provide rides/deliveries).
Device & usage: device identifiers, OS, app version, IP address, crash & diagnostics, log data, interaction and usage data.
Cookies & similar technologies: for preferences, analytics, and advertising.
We use personal information to:
Provide, operate, and improve the Services (matching riders and drivers, routing, payments).
Process payments and prevent fraud.
Communicate with you (ride updates, receipts, support).
Provide safety and security (background checks, investigations).
Personalize your experience and provide offers.
Comply with legal obligations and enforce our Terms of Service.
We may share personal information with:
Service providers: payment processors, mapping services, cloud providers, analytics providers, customer support vendors.
Drivers and delivery partners: name, contact number, pickup/delivery location, and other necessary trip details.
Business partners: promotional partners when you opt-in.
Legal & safety: to comply with laws, respond to legal process, protect rights, safety, or property.
Business transfers: in the event of mergers, acquisitions, or asset sales.
We do not sell your personal information for money (see California-specific rights below).
We collect and use real-time location to connect riders/recipients and drivers/couriers and to provide navigation and ETA features. You can manage location permissions in your device settings; restricting location may limit app functionality.
We and our partners use cookies, SDKs, and similar technologies for authentication, performance, analytics, advertising, and fraud prevention. You can manage cookie preferences in your browser or in-app settings.
Access and correct account information via app settings or by contacting support.
Close your account by contacting us; note that we may retain limited information to comply with law or for legitimate business purposes.
If you are a California resident, you may have rights to:
Request disclosure of categories of personal information we collected and shared.
Request deletion of personal information (subject to exceptions).
Opt-out of “sale” or “sharing” of personal information. To exercise these rights, visit [Do Not Sell or Share My Personal Information] or contact us at support@fetchmenow.net. We will verify your request before fulfilling it.
Depending on your jurisdiction, you may have rights such as access, correction, restriction, portability, or objection. To exercise rights, contact us at the address below.
We retain personal information as long as necessary to provide Services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type (e.g., financial records retained for tax purposes).
We use administrative, technical, and physical safeguards to protect personal information. No system is 100% secure; if a breach affecting your data occurs, we will follow applicable law and notify you as required.
Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.
Our Services may link to or integrate third-party services (maps, payment processors). These parties have their own privacy policies; we are not responsible for their practices.
If we transfer personal data outside your country (including to the U.S.), we will protect it in accordance with this Privacy Policy and applicable law.
We may update this Privacy Policy. We will post the updated policy with a new “Effective date” and, when required by law, notify you of material changes.
If you have any questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us at:
FetchMeNow
Email: support@fetchmenow.com
You may also submit privacy requests through the “Privacy Settings” section within the FetchMeNow app.
We may provide additional privacy notices as required by certain state laws (for example, California). Please refer to the applicable in-app or website notice for your state, or contact us if you have questions about your state-specific privacy rights.